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Privacy Policy

How to Place an Order:

Orders can be placed on FireplaceBlowersOnline.com 24 hours a day 7 days a week. If you'd rather call and place your order, we encourage you to contact our knowledgeable staff at 262-989-4882 or 262-989-4883.

Payment Options:

FireplaceBlowersOnline.com uses PayPal Pro as our merchant of record, which is an incredibly safe, easy and secure way to send and receive money. Our website accepts VISA, MasterCard, American Express, Discover Card, PayPal, and eCheck. A PayPal account is NOT required to purchase from FireplaceBlowersOnline.com.

We also accept purchase orders from government agencies, educational institutions, and corporations. All purchase orders are subject to credit approval. Please contact our sales department for all purchase order inquiries.

Order Verification / Fraud Prevention:

To prevent fraud and confirm to Payment Card Industry (PCI) standards, FireplaceBlowersOnline.com may request additional information to confirm payment, shipping & billing address, and contact information.

Order Confirmation:

You will receive an order confirmation from FireplaceBlowersOnline.com via email after completing your order online. Hard-copy confirmations can be sent via mail or email for all phone and fax orders upon request. Please be conscious that your ISP or email client may filter email(s), which may prevent the email confirmation from getting through to you. If you do not receive an email, check your Junk Mail folder and/or turn off your Spam Filter to allow communication from email addresses with a FireplaceBlowersOnline.com domain.

Order Processing Time:

All orders are processed and shipped in approximately 1-2 business days, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the courier's local delivery guidelines.

Holiday's are not considered business days and may impact a courier's pickup, delivery and timeliness of delivery.

Order Status and Tracking Information:

Purchase status and tracking information can be found by logging into a user's account on FireplaceBlowersOnline.com.  Guest purchases will need to contact FireplaceBlowersOnline.com directly for order status and tracking information.  Order confirmation and tracking details are sent via email regardless of the method of checkout.

Order Change / Cancellation:

You may request an order change or cancellation by phone as long as it has not been processed for shipping. Since orders are usually processed quickly, notifying us of an order change or cancellation via email is not recommended, as we may not get to your request in time. Please contact FireplaceBlowersOnline.com at 262-989-4882 or 262-989-4883 to request a change or cancellation.

If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing costs.

If the order payment was through check or money order, we will refund you by check after 21 business days following the receipt of your check or money order.

We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.

Shipping Address Change:

Your shipping address can be changed through your user account by logging into the FireplaceBlowersOnline.com website.  If a shipping address needs to be changed after an order has been processed and shipped, that order is subject to the address change fees charged by the shipping courier.

Drop Shipping:

All items purchased from FireplaceBlowersOnline.com are shipped from our Racine, WI location. In some circumstances FireplaceBlowersOnline.com will arrange for the item to be shipped directly from our source in order to help you avoid a longer wait time. 

International Orders:

FireplaceBlowersOnline.com does accept international orders. International shipping prices apply to all orders and may be subject to additional surcharges, taxes, tariffs and/or delivery fees.

Order Acceptance and Limitations:

Any order confirmation (electronic or paper receipt) given to you through FireplaceBlowersOnline.com does not denote our acceptance of your order, nor does it constitute confirmation of an offer to sell. FireplaceBlowersOnline.com reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.

Given the popularity and shortage of some items, we may at times have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. FireplaceBlowersOnline.com may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.


Price Protection: Due to the unpredictable nature of the market, we cannot offer price protection credits on merchandise previously purchased on our site. Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase as they are to decrease. Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. Please rest assured that we are offering you, our valued customers, the best possible price we can based on our real-time cost for the merchandise at that time.

Pricing Errors: Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped. If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference. The pricing posted on our website may not always be identical to those found on some price comparison shopping websites. Prices listed on most price comparison websites may take up to 24 hours to update and match our site.


FireplaceBlowersOnline.com will automatically charge and withhold the applicable sales tax for orders delivered to an address in the state of Wisconsin. We do NOT charge sales tax on any orders shipped to other states. If your credit card billing address is in the state of WI and your ship to address is not, you will not be charged sales tax. A 5.5% sales tax is automatically calculated on both the value of the product's and the shipping charge as required by Wisconsin State law.

Return Policy:
You may return merchandise purchased from FireplaceBlowersOnline.com for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. Please see specific sections below for further details.

Refunds will be accepted on ALL orders within 30 days days of purchase provided the box, packaging supplies and contents of the order are all returned.  Unless there is a covered defect with the order, the return shipping costs are the responsibility of the buyer.

Exchanges can be made prior to shipping by contacting FireplaceBlowersOnline.com directly.  If you purchase a product that has already been shipped/delivered and you wish to exchange for an alternative product, you can return the item for a refund and simply place a new order for the item you desire. Refunds are subject to deductions in shipping costs incurred by FireplaceBlowersOnline.com.

Defective items:
An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.

Damaged items:      

All packages are inspected for damage before they ship from our facilities. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise that is the fault of the buyer. An item that was discovered damaged upon receipt will be replaced with the same model only.

Return shipping:
Return shipping costs are covered in full if a product needs to be returned due to a defect or warranty claim within 30 days of purchase.  Return shipping is the responsibility of the buyer for all purchases over 30 days and if the buyer decides to return an order due to purchasing error.

We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

How to Return Merchandise:      

Please contact us at 262-989-4882 or 262-989-4883.

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, cords, straps, accessories.), included warranty cards (without markings), and all instruction booklets and paperwork. We will not process the return if any of these conditions are not followed.

Mail to:
CrossFlo, LLC
FireplaceBlowersOnline.com – Returns
1509 Rapids Drive
Racine, WI 53404

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777

Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to FireplaceBlowersOnline.com.

Site Security:

Click here to read our security policy

Fair Credit Billing Act:   
If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company cannot hold you liable for more than $50 in fraudulent charges to your account.

Use of Information We Collect:
At FireplaceBlowersOnline.com, we know that your online privacy is as important to you as the products, prices, and customer service we provide. We posted this privacy notice in an effort to answer your privacy-related questions, and to demonstrate our adherence to the privacy practices commonly found at the most reputable and consumer credited online companies.

While shopping on the FireplaceBlowersOnline.com site, we ask you to provide information using online forms. We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed. We will not sell, or share any of your personal information to any outside parties, except as outlined in this policy.

When you purchase something from us we send your credit card information, name, billing address and the order dollar amount to your credit card company for authorization and approval. Your name, telephone number and shipping information must be provided to third party shippers such as UPS or USPS to deliver your package.

Some of the products that we sell require us to provide your name, address, phone number and product serial number to the manufacturer or third party service provider that requires this information to activate the service. These third party service providers have their own privacy policies which are not controlled by FireplaceBlowersOnline.com.

We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process, and when we believe it is necessary for fraud protection or credit risk reduction.

Use of Cookies: 
We customize and personalize certain Web page content based upon your browser type and other information provided by a “cookie". A cookie remembers information about a visitor from one page to the next and from one visit to the next. A cookie does not contain any of your personal information, and is only a "trigger" that retrieves information when you visit our site.

As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again. On most Internet browsers, the cookie function can be turned off, and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our website if you use this software but you will be unable to use our shopping cart to purchase items online.

Aggregate Information: 
When a visitor comes to our website we collect information about the visitor's computer such as its IP address, operating system and browser software, click-stream information such as the address (URL) of the web site that directed you to our site, which pages and the order in which they were visited on our site for the purpose of assessing our site traffic and the effectiveness of the content. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and to develop featured programs and content that will be of interest to all our visitors.

External Links:     

Our web site may contain helpful links to other websites, such as the manufacturer or product review websites. We are not responsible or liable for the privacy practices or content found on these websites.

Special Promotion Emails:
You may choose to receive special promotion emails during the order checkout process on our website, or by providing your email address in the News & Savings box found on the right side of our home page.

Children's Online Policy:
FireplaceBlowersOnline.com sells merchandise intended for purchase by adults. In accordance with the Children's Online Privacy Protection Act, FireplaceBlowersOnline.com will not knowingly collect personal information on the internet from children under the age of thirteen. When placing an order on the FireplaceBlowersOnline.com website, you are affirming that you are an adult. Users under the age of thirteen must ask a parent or guardian for assistance while placing an order online.

FireplaceBlowersOnline.com will always remain committed to protecting your privacy online. We may change our Privacy Policy at any time. When such a change is made, we will post the revised Privacy policy on our website.

Copyright and Trademarks:
This site is owned and operated by FireplaceBlowersOnline.com. Unless otherwise specified, all materials appearing on this site, including, but not limited to text, site design, logos, graphics, icons, images, audio, video clips, software, and accessories used on the site as well as the selection, assembly and arrangement thereof, are the sole property of FireplaceBlowersOnline.com. You may use the content of this site only for the purpose of shopping on this site or placing an order, and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from FireplaceBlowersOnline.com. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

The trademarks, logos, custom graphics, and service marks displayed on this site are registered trademarks of FireplaceBlowersOnline.com. All other trademarks or service marks are property of their respective owners. The use of any FireplaceBlowersOnline.com trademark or service mark without our express written consent is strictly prohibited.

Website Disclaimer:    
This website and the information provided herein are provided on an “as is" basis. Neither FireplaceBlowersOnline.com nor its affiliates, nor each of their respective officers, directors, employees, and agents, warrant that the use of the FireplaceBlowersOnline.com site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness or reliability of the content provided on the site.

Warranty Disclaimer:
We make no representation or warranty of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose. All items purchased from our store are accompanied by a manufacturer warranty, unless indicated otherwise. You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service. For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer.

Product Warranty:  
We back all of our products with a comprehensive 1 year warranty. This warranty does not extend to products deemed defective due to: Acts of God, Acts of Nature (fire, flood, lightening, etc...), User Tampering, or Units Installed Incorrectly. Call us at 262-989-4882 to report a defect or make a warranty claim. One of our helpful associates will take your call and assist you.

Shipping Disclaimer:    
We will make every effort and use every good measure to deliver your order on time. FireplaceBlowersOnline.com will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather.

Limitation of Liability: 
Under no circumstances, shall FireplaceBlowersOnline.com or its associates be liable for any direct, indirect, incidental or consequential damages, that result from your use of or inability to use the FireplaceBlowersOnline.com site, or from products or services offered on the site, including but not limited to your reliance on any information obtained from the site or the use of products or services offered on the site, that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.